FAQ
Shopping Information
How do I find a product?
You can use the search bar at the top of the page to look for specific products or browse through our categories to explore our collections.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see an “Add to Cart” button. If it is out of stock, you may see a notification or an option to be notified when it is available again.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save shipping details, track orders, and access exclusive offers.
Payment Information
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. All transactions on our website are processed through PayPal. Customers can use various credit and debit cards accepted by PayPal without needing a PayPal account.
Is my payment information secure?
Yes, we use SSL encryption and other security measures to protect your payment information.
Can I use a coupon code?
Yes, you can apply a coupon code during checkout. Simply enter the code in the designated field and click “Apply.”
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment details are correct and that you have sufficient funds.
Order & Returns
What is your return policy?
We offer a 180-day return policy. You can return eligible items within 180 days of receiving your order.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. Ensure that the item is in its original condition and include a copy of the order invoice.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item is defective or incorrect due to an error on our part.
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Contact Information
Company Name: Tran Thi Mai Huong LLC
Head office: 541 Vu Tong Phan street, Khuong Dinh ward, Thanh Xuan district, Hanoi city 10000
Email: Support@thedaughterdadshirts.com
Phone: +84 845414444
Support Hours: 9:00 AM – 6:30 PM (EST) (Monday – Friday)
For any additional questions, feel free to reach out to us. We are happy to assist!